What is the minimum amount I have to order for delivery?

To receive delivery on pizza orders you must spend a minimum of $20. If you are not a VIPP, you will incur a $2 delivery fee. If you would like to register as a VIPP please go here to do so!

How long will my delivery take?

We like to say deliveries take approximately 50 mins during weekdays and approximately 1 hour on weekends. We do our best to get your delicious pizza out to you as soon as possible (we know you’re craving it) but we like to give ourselves a little extra time in case our drivers encounter unforeseen circumstances, which may include traffic and bad weather. The most important thing to us is making sure our drivers arrive safely and that your pizza arrives hot!

Why can’t I choose which store I want for delivery?

We have very specific delivery territories allocated for each of our stores. Our online ordering system is smart enough to automatically select your local store for you based on your street address, not your Postcode. Unfortunately you will not be able to receive a delivery from another store outside of your territory, but you are stlll eligible for pick up.

I heard that I can get free delivery from Crust, how do I do this?

To make your order even more delicious, click here to sign up as a Very Important Pizza Person (VIPP) at your local Crust store to receive free delivery on orders over $20. As well as free deliveries, you will receive special email and SMS offers from your local Crust store. **Please note: your VIPP membership is non-transferable at this time, i.e., you can only have membership at one store at a time. VIPPs are only applicable if the delivery address is located within a store’s delivery territory.

I’m having trouble logging in with my VIPP details. What do I do?

Firstly, try performing a password reset, and if that doesn’t work, please send us an email to info@crust.com.au with your VIPP details, and we will resolve this for you as soon as possible.

I’ve registered as a VIPP but would prefer to make my orders over the phone; can I still receive free delivery?

You certainly can! We believe all our VIPP’s deserve free delivery, which you can get when you order both online and over the phone. *Please note if you pay by credit card over the phone, you will incur a $1 surcharge.

I have just moved and would like to change my delivery address in the VIPP section, how do I do this?

That’s an easy one! Please login and visit the edit your profile section of our website to change your address. You can also change other important information (like your contact number) there too.

I am trying to order online but it keeps coming up with “Your selected store is currently offline. Please go to the Store Locator to view store opening hours, or alternatively, please select another store for pick up.” I know my store is open, so what do I do?

Your store may be experiencing local connectivity or internet issues. You will need to phone our friendly staff at your store to complete your order. We’re really sorry for any inconvenience this may cause, if you have any further queries please email info@crust.com.au.


I am trying to place my order online but I keep receiving the message “We could not locate a store near you, please check your address and try again”. What does this mean?

This may mean that you are located outside of the official designated delivery zone for the store you are trying to order from. These zones exist because we want to be able to ensure your pizza arrives hot and fresh. For confirmation that your nearest store delivers to you, please check the store details located here and phone the store directly.

Do you keep credit card details on file at all?

No. For privacy reasons we do not store any of your credit card details on our system. For further information please visit our privacy section here which outlines our privacy policy.

The website came up with an error message when it was processing my payment, and I’m not sure if my order went through or not. What do I do?

Please contact the store that you have placed your order with as soon as possible. All our stores contact details can be found here. Just let them know what happened, and they will be happy to sort this out quickly for you.


What should I do if I’m having trouble ordering online?

Drop us a line! At Crust we love getting all sorts of feedback in our constant pursuit to improve our services. Please send a list of the issues you’re encountering to info@crust.com.au with any details that may help (or even screenshots) so we can improve your next online ordering experience.

*Please note that online orders end approximately 30 minutes prior to the close of trade to allow time for staff to make and deliver orders before the shop closes.